Shipping Policy
At Rugsaleuk, we are committed to delivering your orders efficiently and securely. This Shipping Policy outlines how and when your items will be shipped.
1. Shipping Locations
We currently ship orders within the United Kingdom.
Delivery to remote areas such as the Scottish Highlands, Islands, and Northern Ireland may take longer and may incur additional charges.
2. Order Processing Time
All orders are processed within 1–2 working days (excluding weekends and public holidays) after payment confirmation.
Orders placed during peak periods may experience slight delays.
3. Shipping Times
- Standard Shipping: 3–5 working days after dispatch
Estimated delivery times are provided as a guide only and are not guaranteed.
4. Shipping Costs
Shipping costs are calculated at checkout and are based on the size, weight, and destination of your order.
Any promotional free shipping offers will be clearly displayed on our website.
5. Courier Services
We use trusted third-party courier services to deliver our products safely and efficiently.
Once your order has been dispatched, you may receive tracking information where available.
6. Delays
While we strive to meet delivery estimates, delays may occur due to factors beyond our control, including weather conditions, courier disruptions, or high demand periods.
7. Incorrect Address
Please ensure that your delivery address is correct at the time of checkout. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details.
8. Damaged or Missing Items
If your order arrives damaged or incomplete, please contact us within 48 hours of delivery with your order number and clear photographs where applicable.
Email: info@thetextileemporium.co.uk
9. Returns Related to Shipping
Information regarding returns and refunds can be found in our Returns & Refund Policy.
10. Contact Us
If you have any questions about our Shipping Policy, please contact us: